About ITIL®, Service Management & ISO/IEC20000
ITIL® is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management. IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations. The philosophy behind the adoption of ITIL is the recognition that organizations are becoming increasingly dependent on IT to satisfy and meet their corporate goals, which leads to an increased demand for high quality IT services. In 2005 ISO/IEC introduced a standard in Service Management "ISO/IEC20000" allowing IT-organizations to become an ISO/IEC20000 accredited IT Service Provider according to this standard.  Quint education solutions offers you the opportunity to achieve all ITIL® & ISO/IEC20000 certifications defined by APMG, itSMF UK & TÜV SÜD.

Quint has been an ITIL-accredited course provider since 1992. In June of 2007, Quint continued in the tradition of Thought and Practice leadership in IT Service Management and gained the distinction of being the first Training Provider in the world to deliver ITIL v3 Foundation Certification Training and the official v3 Certification Exam from APMG.  We can customize all our courseware to suit your specific needs.