The IT Infrastructure Library® (ITIL) is probably the most widely accepted approach to IT service management in the world today. ITIL® is a set of best practices that describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Now in its third release (v3), ITIL® is owned and maintained by the UK Office of Government Commerce. Quint Education Solutions offers courseware in ITIL® version 2 and ITIL® version 3 as well as the ITIL® v2-v3 Bridging courses for those people wishing to update their ITIL® version 2 qualifications or knowledge.

• ITIL version 3
• ITIL Bridging Courses
• ITIL version 2